Customer Statements: Customer PO number showing MY invoice number?

[Luke_Rigg]

Hi Guys,

When i create a customer statement, my invoice number appears instead of the customers PO number. How do i fix it?

[Jesh_D]

Hi @Luke_Rigg 

Thank you for your post. 

So I can investigate this more, can you please upload a screenshot of a customer statement for reference? You can do this by clicking on Photos when replying to my post. Also, please be sure to mark out any sensitive information before you supply the screenshot.

[Luke_Rigg]

Thanks for the reply but attaching a photo isnt working properly (Unless you can see it). Ive spent 45mins trying to get it to work. Tried attaching as a document and a picture. Even tried uploading the picture to my profile and it still shows a broken picture. Tried other random pictures and it does the same! If you want the picture, you'll have to give me an email address or something.

Its simply just using the invoice number in the "Customer PO no" column. Its not pulling the customer PO number. So, columns "Invoice no" & "Customer PO no" are the same numbers.

[Luke_Rigg]

Guys, i really need an answer on this please.

[Komal_S]

Hi @Luke_Rigg 

Your images were uploaded but due to some issues cannot be seen in the post. That being said, from your images, it appears that the customised form for the statement is not setup properly.

When you go to Setup>>Customise forms and open the form for printing statements, can you please confirm if the Customer PO column in the statement is setup as [CustPO] in the table body ? The text in the square brackets is really important as if it's [Invoice] or something else, that would be incorrect. The correct way of displaying it is:

In order to correct it, right click on the table, choose Show/Hide columns, hide Customer PO and then show it again, save the form and check if it's then printing properly. If not, please let us know and attach a copy of the customised form template so we can investigate further.

[Luke_Rigg]

I have Essentials Accounting. I can hardly customise anything lol. Looks like the pictures are working now.

[Komal_S · Accepted solution]

Hi @Luke_Rigg 

My apologies for assuming it was AccountRight. In new version of MYOB Essentials, I have replicated the same issue and it does not pick up the customer PO number from the invoices for the Invoice type statements, rather duplicates the Invoice number in this field. However, if you choose to download the activity type statements, the customer PO number is displayed properly:

That being said, I will raise the issue of Invoice type statements with the development team for fixing in the next patch update.  

Let me know how you go on with the activity type statement form. 

[Luke_Rigg]

Yes, that works. Thankyou!

[Luke_Rigg]

Any idea when you will fix this problem.? Using 'Activity' is a pain as it shows paid invoices too. Reallyt need the 'Invoice' to work correctly. 

[Komal_S]

Hi @Luke_Rigg 

It is still being worked on, and I do not have an estimated timeframe of when it will be fixed, however, I will post an update once I have additional information on this.