Customer overpayment issue

[Ash111]

Hi. 

Thank you in advance, 

I seem to have alot of trouble with customer overpayments! I would appreciate assistance with how to allocate/match my bank feeds following this situation. 

- Customer has overpaid (paid 2 invoices twice) in a bulk  monthly payment (4 invoices paid at one time). Instead of wanting refund they have taken the overpaid amount off the next monthly payment (again 4 invoices paid at one time). 

how do I allocate these in MYOB properly using bank feeds? 

Thank you 

Olivia 

[Steven_M · Accepted solution]

Hi @Ash111 

The process would depend on the overpayment situation, you mentioned that they paid 2 invoices twice. Are those invoices closed?

If they are not, you would want to go to Sales>>Take payments>>Select the customer. In the Payment amount column, you would enter the appropriate amount for that invoice i.e. if they overpaid it you would enter the payment amount being twice, similar to the following window:

If those invoices are closed, it complicates the matter slightly and also with a monthly invoice amount of payments. In short, you may be looking at doing it through a holding account and with multiple payments, however, we probably need some additional information on the situation to offer some guidance on that one. For example, are those invoices paid multiple times are they originally closed? Is it multiple invoices being paid? All with overpayments? What is occurring with the other payments - you mentioned 4 payments?

To deal with that flow-on effect i.e. having those overpayments applied to future invoices, using the Take Payments window to generate those overpayments, will give you a customer return. This customer return can be applied to those invoices when required.

[Ash111]

Excellent thank you so much I have sorted it out. Really appreciate your time and assistance. 

Thank you 

Olivia