Double-up on Super Payment

[stubrady]

A client has a Super Payment, which contains six month's worth of super payments (each shown individually as per the corresponding pay runs).

The bank account the payments are being paid from has an unreconciled amount for the above super payment. The super payment has not been paid from this bank account.

The client has another bank account where they have actually made the payment from. As such, the payments to the employees' super funds is effectively being doubled-up.

How do I delete the Pay Super transactions, as this option does not appear to be available? Or is there another way to fix this?

[Tracey_H · Accepted solution]

Hi @stubrady 

Thanks for your post. If I understand correctly the pay super transaction has been posted to an incorrect bank account. So the pay super transaction has been posted to bank account A but the actual payment was withdrawn from bank account B.

If this is correct, you can record a Transfer money or General Journal and transfer the payment amount to the correct bank account. If you record a Transfer money the From bank account is the account the money is withdrawn from and the To account is the incorrect bank account. 

In bank account A, tick both the pay super and Transfer money transactions to manually reconcile. In bank account B, reconcile the Transfer money transaction with the bank withdrawal.

If I have misunderstood or you need further help please let me know.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[stubrady]

Thanks Tracey. That worked a treat.