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Emails stuck in "Sending"

cobdenlime
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Emails stuck in "Sending"

Emailing out invoices using MYOB (Not outlook).
Some will send and some will get stuck "Sending".
CC my personal account with them, I receive them, but the client doesn’t. 
Doesn’t happen for every invoice, just some, randomly. 

Doesn't happen to every client, just some, randomly. 

Even if they received their invoice last time, they may not this time.

Its very hit and miss.

No settings have been changed.

 

Screenshot_20230304-200024 - Copy.png
Screenshot_20230304-200938 - Copy.png
2 REPLIES 2
SamaraM
MYOB Moderator
1,925 Posts
MYOB Moderator
MYOB Moderator

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Re: Emails stuck in "Sending"

Hi @cobdenlime 


Sorry to see that no one has offered assistance with your query. If you're still experiencing this can you please try clearing the browser cache?

 

If that does not resolve the issue, can you try sending the email to a different address and see if the same issue occurs?


If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Samara

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

cobdenlime
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Re: Emails stuck in "Sending"

Hello, 
It looks like it has just started working again.
Looking at this post, its an issue on myob's end. 

https://community.myob.com/t5/Original-MYOB-Essentials/MYOB-Essentials-Invoicing-not-emailing-stuck-...

 

thank you.

 

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