Error Message - Payroll Reporting Centre

[RSMWagga]

Hi

I have a client that is trying to update their STP Phase 2 settings and keeps getting the following error:

Something went wrong:

Try refreshing your browser.  If the issue persists, contact MYOB support.

I have no issues logging in with a different login and on a different computer.

Thanks

Paige

[Sam_R]

Hi @RSMWagga,

Thanks for reaching out. 

If the issue does not persist on your end, I would suggest the user open the software in an incognito browser to rule out any browser-related issues. 

If the issue persists, they may not have the appropriate permissions to make these changes. 

Do let me know how they go and if I can assist any further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.