Invoice showing Payment Received Twice But Settlement Received Once

[pmc17]

Customer paid our invoice by credit card (via online payments) and the amount has been received to our bank account, which is all good. But the invoice shows it was paid twice so the invoice now shows it is overpaid.  At the bottom of the invoice it shows Payment Received on 16th and again on 17th, but Settlement Received only on 17th. 

Is this a glitch in the system and do I just delete one of the Customer Payments as we only received one to our bank account?

[Komal_S]

Hi @pmc17 

Sorry for the delay in response.

Generally, deleting the duplicate payment should fix this problem, however, if you're still experiencing this problem, please send us the relevant screenshots so we can investigate this further.