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Invoices saying Paid when client has not paid them

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Invoices saying Paid when client has not paid them

The last few invoices that I have sent out are saying they have been paid when my clients have not yet. When looking at the activity history it says it has been paid at a date prior to when I created the invoice. I tried calling MYOB but their customer service on the phone is next to useless(hung up on multiple times while next in queue). Seeing if anyone can help with this case.

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MYOB Moderator
MYOB Moderator




Re: Invoices saying Paid when client has not paid them

Hi @NightfallE 

We haven't had reports of similar issues, can you try to delete the payment from the activity by clicking on the payment reference number as I suspect payment might have been accidentally entered under the wrong date. After you delete the payment, is the status then refreshed?  

Also, do you notice anything for the same amounts matched incorrectly on Banking>>Bank feeds screen?

Kind regards,

MYOB Community Support

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