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Issues with reconciliation following MYOB Essentials Accounting upgrade

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JenAllen
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Issues with reconciliation following MYOB Essentials Accounting upgrade

I have had lots of issues with one of my bank accounts not reconciling since the recent upgrade.

I have reversed the previously balanced (on the old version) reconicilations up to Sept 2021  to try to find the problem.

 

The reconciliation report is showing the correct bank balance figures at that date, however when i go to Banking>Reconcile accounts and enter the same statement date and the closing bank statement balance it is out of balance??

 

I dont want to undo another rec as I seem to be chacing my tail.

 

Prior to the upgrade I had no problem at all with my recs so I can understand what has happened

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peterga
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Re: Issues with reconciliation following MYOB Essentials Accounting upgrade

Same problem for me.

No problems with reconciliation until upgrade, now suddenly out of whack.

I have undone reconciliations all the way back to 2018 ( which previously reconciled without problems) trying to find the missing transaction/s, but no success.

Obviously a bug. Any solution proposed?

 

JenAllen
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Re: Issues with reconciliation following MYOB Essentials Accounting upgrade

I had to get a myob accredited bookkeeping company to come in and fix it, so I am not sure exactly how they did. Now working fine for me.

 

Genreve_S
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Re: Issues with reconciliation following MYOB Essentials Accounting upgrade

Hi @JenAllen 

 

Thanks for posting. 

 

Please send me private message containing your 

  • Serial number 
  • Full name and email address 
  • Company name 

for me to check your file. 

 

Cheers 

Genreve.

SurroundFencing
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Re: Issues with reconciliation following MYOB Essentials Accounting upgrade

I have the same issue.  My bank reconciliations no longer balance.  I want to finalise this quarters BAS statement however, I am spending all my time trying to find help from MYOB

peterga
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Re: Issues with reconciliation following MYOB Essentials Accounting upgrade

I solved the problem with a workaround/hack.

I added a fake transaction so that I could complete the reconciliation.

The next month then balanced ok, but as I progressed through the monthly reconcilations (I do them in batch when I prepare for the BAS statement), I eventually ended up with a balance error equivalent to my fake transaction.  I entered another fake transaction to complete the reconciliation.

At the end of all that I had a reconciled account but two fake transactions which cancelled each other out. So then I just deleted them both.

Seems to be ok now, but no thanks to MYOB support.

I think it was a bug in the back-end migation to the new MYOB essentials.

Hope that helps.

 

Suby
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Re: Issues with reconciliation following MYOB Essentials Accounting upgrade

I had the same problem as you & did exactly the same, only for it do the it again. I'm so done with Myob. I wish i had stayed with Reckon.

Hannah_V
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Re: Issues with reconciliation following MYOB Essentials Accounting upgrade

Hi, @Suby apologies for the inconvenience. Thanks for reaching out!

 

Let me know how can I further assist you, I'm happy to help!

 

Regards,

Hannah

 

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SurroundFencing
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Re: Issues with reconciliation following MYOB Essentials Accounting upgrade

Thanks for your message Hannah.  Unfortunately, I am still unable to re-balance my reconciliations.

I was sent an email from The MYOB Team earlier this month with instructions to remedy.  Followed instructions yesterday without success.

Other solutions will be appreciated.

 

 

 

Hannah_V
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Re: Issues with reconciliation following MYOB Essentials Accounting upgrade

I appreciate your patience here. 

 

To fix the unbalance reconciliation, check this Help Article: Fixing out of balance bank reconciliations

 

Please let me know how it goes. Thank you! 

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