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NWLTS
Experienced Cover User
46 Posts
Experienced Cover User
Experienced Cover User

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MYOB PayDirect

A customer paid three invoices using MYOB PayDirect, I have only received two emails though advising me of the two invoices they have paid.

 

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Emily_B
1,327 Posts
Former Staff
Former Staff

1,327Posts

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Accepted Solution Solved

Re: MYOB PayDirect

Hello @NWLTS 

 

When you receive multiple payments though the PayDirect online system, the total amount of those invoices is deposited as a single amount of cleared funds. Additionally, the email address that is registered as the owner should also receive an email notification of the payment each time it comes through. If a payment has been made but no email has been received, there may simply be a delay. How long ago was this payment made and has it been received as a deposit to your account yet? Alternatively, two notifications may be hiding in one email; please do check this is not the case. 

Kind regards,
Emily

MYOB Community Support

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