Matching Pay run to bank feed

[JenelleCCS]

Hi MYOB,

I transfer our employees pay manually via our online bank (not via MYOB electronic payment). I am noticing that when this amount appears in our bank feed it is not able to be matched to the actually pay run - only able to allocate it which as a result duplicates the pay on MYOB report.

Can i please get some help/advice?

[Doreen_P]

Hi, @JenelleCCS 

Thanks for your post, and Welcome to MYOB Community Forum.

If the payment method used when you processed the pay run was electronic payment, then you transfer manually the payment to your employees, you may need to set up the electronic payment and then download the bank file so that you would be able to match the bank feed transaction to your payroll transaction. Once the bank file has been downloaded, you can go directly to your bank feed transaction to match it with the payroll transaction. To do this, kindly check The Help Article Making electronic payments for more information. 

Please let me know how it goes.

Best regards,

Doreen

[rainydays]

Hi @Doreen_P ,

Two questions related to this matter: 

1. I have the same issue. Is this the only option that we need to download bank file and upload the bank file to the bank to proceed with the payment in myob essentials? Before we moved to the new version, we always and can manual bank transfer the net pay to employees and able to allocate the bank feed without errors. 

Can I still manually bank transfer the net pay to employees and match the bank feed (bank transactions imported to myob through bank feeds) correctly without having duplicate records. 

2. How to rectify those duplicate records in the system? When I check the profit & loss report, the payroll got doubled. 

Many thanks!

[Doreen_P]

Hi, @rainydays 

Thanks for your post, and Welcome to MYOB Community Forum. 

Regarding your first concern, you can reverse the pay run. For further information when reversing pay runs, kindly check The Help Article Fixing a pay. Once reversal has been made, you can reprocess the pay run with the correct payment method so you don't have to download the bank file. You can still transfer payments manually to employees, however, kindly make sure that you are using the correct payment method so that when you match the bank transaction to the payroll transaction, the transaction will show up. Then for your second concern, kindly check the Payroll Activity and Payroll Register to see if the pay runs were doubled as well on the said reports. 

Best regards,

Doreen