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Missing Bank Feeds from the 13th December 2022

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DamienP
Contributing Cover User
5 Posts
Contributing Cover User
Contributing Cover User

5Posts

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1Solutions

Missing Bank Feeds from the 13th December 2022

Hi,

 

We are missing bank feeds for the entire day of the 13th of December 2022. What can we do to rectify this as there does not seem to be a manual method of adding them.

 

Damien

1 REPLY 1
Steven_M
45,180 Posts
Former Staff
New Zealand
Former Staff

45,180Posts

0Kudos

6,759Solutions

Re: Missing Bank Feeds from the 13th December 2022

Hi @DamienP 

 

Generally speaking, bank feeds are sent in subsequential order based on the date that we have received those transactions based on the bank feed frequency.  In saying that, we are happy to look into missing transactions.

 

If you are expecting a transaction from your bank feeds and it hasn't come through, I would make sure that the transaction is showing at your Bank's end i.e. it's on your Internet Banking/bank statement. If it's not listed then we do recommend speaking with your bank.

 

Should that transaction be listed at the Bank's end, I would make sure that the transaction is not listed in the Bank transactions window. The best way to check is to go to the Bank transactions window and set the following filters - Bank account: All, Status: All transactions, Date: a suitable date range (would do it a few days either side as well), and nothing in the Search. 


Should that transaction still not be appearing, we would need to get a screenshot of the bank transactions window showing that transaction is not listed along with a screenshot of the Internet Statement/bank statement showing that transaction. With this information, we can pass that across to our internal team to look into that transaction(s) and potentially if required speak to your bank in relation to that transaction. This information can be sent through a Forum private message to me.

Kind regards,
Steven

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