Over 75 year old employee superannuation contributions

[Dogged]

Despite having this employee ticked as eligible for SGC and the superannuation journal option coming up on his payroll worksheet, it will not automatically calculate the superannuation, unlike the 50 or so other employees who are of pre-retirement age. There are no parameters which are set differently between the employees, all superannuation funds have been set up correctly for phase 2. This gentleman is in his 80's and working full-time. Can anybody help with the MYOB issue please?

[SamaraM]

Hi @Dogged 

Thank you for your post. Sometimes this happens due to the way it has been set up. The most common reasons it might not be accruing are:

• The Limit in the superannuation category is set to zero. To check that the superannuation category is set up correctly, go to List > Payroll Categories > Open the category and see if it has a Limit selected.
• A super adjustment was processed partway through the month. This can affect super calculations for that month. Try creating a pay run for next month and see if it accrues correctly. If it does then you know it is due to an auto-adjustment. 

• The wage category used was exempt from accruing super. To check this, go to List > Payroll Categories > Open the category > Exempt and check the categories that are ticked to being exempt.

If it is not one of the above, would you be able to send a screenshot of the superannuation category and the bottom part of the Pay Employee screen (so I can see the categories but doesn't show any employee details)?

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[Dogged]

Hi Samara 

Thank you for your answer in reply to your points:

1. The limit was not set at Zero. It was the same as all the other employees, who were getting the correct rate of superannuation.

2. There was no super adjustment done for this employee, there were two wage entries in the month (as employees are paid weekly).

3. As the wage category is the same as many other employees, I did check it, but it was not exempt from super as I would have noticed with the other employees.

I did find one thing strange, normally if you change a setting on a employees card or wage setting, or they go from part to full-time and under the old rules; went from no super to earning super towards the end of the month MYOB would automatically adjust the superannuation amount. In this case it didn't. We did try to change a few parameters and re-run, but nothing happened, until we started a new month. Then all of a sudden superannuation started calculating again.

Thanks

[SamaraM]

Hi @Dogged 

This can happen if an adjustment is made during the month as each month the super is calculated on a monthly basis. For this reason, it takes into account any adjustments made to an employee's super for a given month, and will also try to adjust.

(See our Help Article: Checking and adjusting superannuation for more information on that topic).

As this is what is occurring, for this month you will need to manually adjust it, then it will be back to calculating as normal when a fresh month has started. 

Hope that helps. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.