Pay Super

[MelanieAntram]

Hello,

I have a Pay Super sitting waiting to be authorised and the person that we set up to be able to authoirse these has not received the email about setting up their mobile number to be verified? A few times during the set up I was getting error messages and it would save where I was up to and to come back and try again later, I tried 3 times and it still doesnt seem to have worked?

Is someone able to assist with this as the supder lodgement is due in a couple of days.

Kind reagrds,

Melanie...

[Komal_S · Accepted solution]

Hi @MelanieAntram 

If they did not initially receive prompts about setting up a mobile number for verification, it can be done now by filling out and emailing the attached Pay Super Change of Details form. This help article has detailed instructions on what role needs to be selected for authorising a pay super payment. 

Please also ensure that the mobile number that you enter in this form is already entered for the user in their my.myob account too.

Let me know if you have any questions on this. 

[MelanieAntram]

Ok, Thank you.

Can you please tell me where I can find the Company File ID number?

[Komal_S]

Hi @MelanieAntram 

If you're using MYOB Essentials, there is no company file ID and this field can be left blank. For AccountRight, file ID can be found under Help>>About MYOB AccountRight.

[MelanieAntram]

Thank you...