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Phone support staff hopeless

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Agould
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Phone support staff hopeless

Waited 46 minutes on hold. Was then asked a million and one questions by someone who speaks terrible english.  It was VERY clear he had absolutely no idea what I was talking about. He put me on hold for another 10 minutes, then told me he was transfering me to another department. I have now been thrown on the end of another queue (which said it would be at least an hour wait). Sorry MYOB, but a 2 hour wait just to speak to someone is DEFINITELY NOT GOOD ENOUGH!!!! Very dissapointing service...

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Melisa_D
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Re: Phone support staff hopeless

Hi @Agould

 

We're proud of our multicultural support team. Sorry to hear you had troubles getting help today, if you do require assistance please do let us know and we'd be happy to help. 

Cheers,
Melisa

MYOB Community Support

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Agould
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Re: Phone support staff hopeless

I'm happy to speak to people with an accent, in fact, I think some of the best service is from people who have other cultural backgrounds, but I think we can all agree that there is definitely a level of mastering the English language that is required if you work in a call centre in an English speaking country. His, was not up to scratch. My enquiry was not dealt with, in fact after 2 hours and 10 mins I had to hang up as I had dinner plans. I would appreciate if someone could contact me so that I could get my end of year payroll enquiry resolved.

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Melisa_D
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MYOB Moderator
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Re: Phone support staff hopeless

Hi @Agould

 

We're happy to assist via the forum, if you could please provide with information in regards to your enquiry.

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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