Product upgrade

[Shannondancer]

Hello 🌟 👋 

Myob Business is just horrible. Why is everything so difficult in our oh so modern world today? Upgrading was once a simple process but I'm feeling silly right now.

Please help me to understand how to upgrade from MYOB business to Myob Account right.

Thank you in advance 🙏

[Celia_B · Accepted solution]

Hi @Shannondancer 

Thank you for your post and welcome to the Community Forum. Thank you for expressing your concern and I understand your frustration. At MYOB we are committed to giving our clients a fantastic experience, and we'll always be there to help you if you need it. 

In this regard, I understand that you wanted to migrate from MYOB Business to AccountRight. However, migrating from MYOB Business to AccountRight is not allowed. Because we can't create a back up file from any browser-based product. The only migration that is allowed is if you are using AccountRight and you want to move to MYOB Business Pro or any browser-based product. 

Please let me know if you need further help. 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Thanks, 

Cel

[Shannondancer]

Hmmmm interesting. I thought you said Myob was committed to giving me a fantastic experience and you are here to help.

Your response indicates neither. Where in the rules does it state this move is not allowed? 

Computer says NO. What if I rephrased my question... I'd like to upgrade from your $55per month product to your $136 per month product please. 

Can you help me now Cel?

[Celia_B]

Hi @Shannondancer, 

Thank you so much for getting back to us. 

I understand that you wanted to upgrade your product. You can check on this LINK for pricing and additional information on our products. However, as we cannot process the upgrade on this page, you can contact us here: https://www.myob.com/au/contact-us/support. 

Reach out to us anytime if you need further assistance or if you have any other questions or concerns. We are happy to help. 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Thanks, 

Cel