Receive Money Recurring Transaction Error - An unrecognised error occurred - PAPI_ModelBindingError

[MMOO]

Receive Money - Recurring Transaction Error

Each time in Receive Money, I try to pre-fill from recurring but it doesn't load any recorded transactions.

Then when I click to re-order the list (that isn't there) it returns the error:

An unrecognised error occurred - PAPI_ModelBindingError

The recurring transactions are there, listed as Receive Money, and it works perfectly for spend money, but not Receive Money.

[Komal_S]

Hi @MMOO 

Thanks for raising your concerns. We are aware of this issue where receive money recurring transactions are not visible when searched using the "Prefill from recurring" option. Our teams are working on this to resolve it permanently.

In the meanwhile,  the receive money transactions will have to be manually created, without using the recurring transaction template.

Please feel free to post should you have further questions.

[AnasHanieh]

Hi Everyone,

I too have this problem. Hopefully they can fix it soon.

[MikeS0]

Hi MYOB

Any progress on resolving this and a timeframe please. It is a valuable timesaver.

Cheers, Mike

[Komal_S]

Hi everyone, 

Unfortunately, I don't have an ETA at this stage but will update this thread as soon as I have further information. 

[MikeS0]

Hi Komal

Thanks for the email response. I have been monitoring the receive prefill regularly and no items in the list until yesterday, much to my delight. The delight was short lived. Even though Essentials found my prefills and allowed me to select one, it did not continue and transfer the prefill data to the receive money I was attempting to create.

Cheers, Mike

[MikeS0]

Hi MYOB

As per my last email, is the receive money recurring option not transferring data a known problem?

Cheers, Mike

[Komal_S]

Hi @MikeS0 

This is still an issue and is worked on, I will update the thread once I have further information on this. 

[MikeS0]

Thanks Komal

It is truly a great time saver and creates consistent data entry into the bargain.

Cheers, Mike

[nmcginniss]

I have the same problem and would love to see this resolved as a matter of urgency.