Statements being sent out to customers even after account has been cancelled.

[Korure]

Dear whom it may concern,

My customer has said that he is still receiving statements from MYOB even after we have cancelled our account with MYOB.

Can I get some help in order to stop this please?

Ron

[Melisa_D]

Hi @Korure, 

Thank you for your post. I'm happy to take a look into this for you, can you please send me a private message with your previous serial number or client ID and your full name and email address. 

[Korure]

Waiting for your response.

[Melisa_D]

Hi @Korure, 

I've received your private message, can you please provide me with the information requested so I can take a look into this for you. 

[Korure]

Hi every 1st day of the month, MYOB sends unpaid invoice summaries to customers. Since we have moved to Xero, customers are getting invoices that they have paid already (PIcked up by Xero).

Please see attached.

[Melisa_D · Accepted solution]

Hi @Korure, 

Thanks for the screenshot. As requested by private message can you please send me a private message with your previous serial number or client ID, email address and full name so I can take a look into this for you and have our team cancel the invoices that are being sent out. 

[Korure]

I have sent you a DM.