There's no data when I log into my account and no assistance from MYOB

[Dingley]

Firstly, how is this acceptable that MYOB makes customers who need assistance to wait for hours both on the chat and on the phone? MYOB should have a call back service both voice and SMS if they are unable to assist in real time. And it's been like this since I've been subsribed years ago. No improvement seems to have occurred despite the price of subscription going up and up.

Secondly, where's my data? I've logged in - and there's nothing. Tumbleweeds. Yes, I logged in via app.myob.com. And it's impossible to get help from MYOB. Today is lost for work. I need to work with my records!!! Whatever it is, fix it now!!!!

[Dingley]

Same here.

[Dingley]

Same here.

[Dingley]

Hi Komal,

I've got the same exact problem, and I can't even give you my serial number because it's there. I can give you my Client ID and log email. I clicked on your private message link to do so, and it does not work.

Regards.

[Steven_M]

Hi @Dingley 

Sorry to hear that you have had that experience contacting our phone-based teams. If you do have a query you are always welcome to post it on this Community Forum, I'm sure the MYOB Community would be happy to assist.

With regards to your MYOB Essentials account, I have reset that MYOB Essentials business back to Active for you. This should allow you access to that MYOB Essentials now and going forward. Do let us know if you are still unable to access so we can offer further assistance with regards to that.

[Dingley]

Hi Steven, I did get into the "upgraded" account yesterday, but not today. Not anymore. And I kinda nead to issue an invoice. Urgently. INot annoying at all! Can you please fix whatever this is again? Cheers.

[Dingley]

More precisely, I logged into the old MYOB, thankfully, because I needed that invoice, but the new MYOB that worked yesterday does not work today. I'd be happy to stay with the old MYOB: I don't like the new interface at all. It's too busy: you can't see the forest for the trees or the tree for the forest. But the old MYOB will be probably phased out so we all would have to transition to the new one, nilly willy.

[AndrewStephen]

Hi @Dingley 

If what you are describing is true then this raises some serious issues with the way MYOB is handling the migration from Old Essentials to New Essentials.

If you did log into New Essentials yesterday and did any work on that data file you will have lost ALL of that work as Old Essentials will have been the data prior to the migration. 

It just goes to show that MYOB really doesn't care if a customer loses data due to this migration process.
You might want to check to make sure no work done in New Essentials is missing.

[Dingley]

Yes, I did lose all the entries I entered into the New MYOB yesterday. I only hope that I won't lose again what I re-did today in the old one.

[Tracey_H · Accepted solution]

Hi @Dingley 

Having a look at your account now your file failed validation during the migration process and has been rolled back to the original version of Essentials, we will reattempt migration at a later date. In the meantime you can continue working on your file in the original Essentials.

We do apologise for the inconvenience caused.