Transaction shows as a Deposit and a Withdrawal in the bank reconciliation screen

[SerenaW]

Old Transactions have come back into the bank feeds and are showing as a withdrawal & a deposit.

In the Banking Transaction History it shows up as both a Deposit and a Withdrawal, with the result that the account balance is really inaccurate. How can I correct this. If I delete the transaction, and re do it, it does the same thing.

We have checked all settings, they were changed by a ghost. no one actually changed them. We now have changed this to the right chart of account and I am still having the same issue.

MYOB had promissed to call me yesterday and I am still waiting for the call, also have been on hold for 2 hours each time I call, 3 times now, and support has not replied to my emails.

I really need help URGENTLY

[Celia_B]

Hi @SerenaW 

Thank you for your post and welcome to the Community Forum. 

In this matter, There isn't a way to hide bank feed transactions in MYOB Essentials. If you'd like to delete them, we have a team that can do this for you. You just need to provide me details and send it via Private Message. Please note that this will delete all the bank feeds that fall on the given date. 

Please provide this information 

Serial Number -

Company Data File ID

BSB and Account Number / Last four digits of the Credit Card

Bank Name

Start date to remove transactions from: Format yyyy/mm/dd

End date to remove transactions from: Format yyyy/mm/dd

Note: These dates are all inclusive.

Cheers, 

Cel

[SerenaW]

HI Celia,

It's not a bank feeds issue, they are fine. It's when you go to reconcile the bank account all old transactions have come in and they are coming back as a deposit as well as a withdrawal and I can't reconcile the bank account.

MYOB finally rang back yesterday, after my client rang and said he wasn't happy at all, they are going to call me back on Tuesday

Serena

[Genreve_S]

Hi @SerenaW, 

Thanks for the update. 

Sorry to hear about your difficulties with reconciling accounts. What I would suggest doing from the reconcile screen is to click the transaction it would route you to the transaction itself and we could delete it. Also, it would be appreciated if we get a screenshot of the said transactions inside the Find Transaction screen. 

We look forward to your response, If you have any other concerns or questions feel free to include them in your next response. 

Cheers, 

Genreve

[Genreve_S]

Hi @SerenaW, 

If you still are having difficulties trying to reconcile your accounts. Feel free to send as more information regarding the issue and the results of the previous advice. We're happy to look into this further.

Cheers, 
Genreve

[Bridgetown]

Ive got the same/simular issue

When I allocate a payment to an invoice, it then shows THREE times  on reconcile accounts report as both a deposit and a withdrawl.  (As well as the orginal deposit)

It started happening on the day that I closed the 2022 EOFY. 

[SerenaW]

My issue was that the settings had been changed by a ghost, check your linked accounts in the setup settings. I ended up having a team viewer with a MYOB assistant

[Genreve_S]

Hi @SerenaW, 

Thanks for getting back with updates regarding your issue.

Sorry to hear about the experience. I understand how important it is that settings don't get changed without us not knowing. Unfortunately, we don't have a way to track who made the changes regarding the settings. As the security audit reports are only tracking activities for made like making or changing existing transactions. Rest assured we'll submit this as a suggestion with the developers. 

Thanks for your patience. Feel free to let us know if you still need any other assistance. 

Cheers, 

Genreve

[Bridgetown]

Yes,  I believe that this would be correct.  I did also try and remove an old account from another Bank so Ive probably stuffed up the links somehow/somewhere.

Im not sure what to do  as in how to fix it now.

[SerenaW]

I would suggest calling MYOB support, if they can't help, ask for a team viewer appointment