Unapply a negative invoice with no banking transaction applied to it

[HeatherU]

Hi,

I have a client who created a negative invoice in Myob essentials.

This has been done by Creating a negative amount to reverse the charge and then line two as a positive amount for what should of been charged.

In the ACTIVE HISTORY section it notes payment recieved but this is the same reference number with the same date as the invoice.    There is no payment for this in the bank transactions on this date.  How do I remove the amount paid on this invoice, so that the credit can be applied against other invoices.

[CloverQ · Accepted solution]

Hi @HeatherU 

This behaviour is intended as part of the customer credit creation process. When a negative invoice is created, it will result a payment line in its activity to reflect the amount owing. This payment activity isn't a separate payment transaction, it reference to the negative invoice itself only. The bank account's balance isn't affected until you go to Sales > Customer returns to refund it.

On a side note, in the screenshot the first transaction line has a positive quantity but a negative amount, resulting a 200% discount. I'd suggest double checking if this is intended instead of using a negative quantity.

I hope this helps. If you have any other questions please feel free to reach out.