Wrong Supplier comes up from Invoices that are in the In Tray

[League]

Hi,

I have a similar issue, but mine is consistent, not random.

Everytime an Invoice is uploaded from a particular supplier, the wrong supplier name is automatically loaded into the supplier field. This is a consistent problem. Each time an Invoice is uploaded from this supplier, the same wrong supplier name is populated into the Supplier field. How can I stop this from happening?

[Steven_M · Accepted solution]

Hi @League

When you upload a document to the In Tray the system will attempt to read the document for set pieces of information.

One of the pieces of information that the system will attempt to read is the ABN, it will use this ABN to select the supplier on the MYOB Essential transaction. So if you are finding the incorrect supplier is being matched I would recommend reviewing the ABNs that you have listed on the contact record for that supplier. 

[League]

Hi,

Thanks, problem solved. The IRD/GST numbers for the two suppliers which were getting muddled up had been entered incorrectly in the "Contact" page.