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Confirmation Code

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Contributing User FCCamilleri
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Confirmation Code

My MYOB product is requesting a confirmation code. I usually do this with the online but this is not working and the 24hr telephone option is telling me that the I'm calling out of hours.

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MYOB Moderator Steven_M
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Re: Confirmation Code

Hi @FCCamilleri

 

Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge

 

I have arranged for one of the team to get in touch with yourself to discuss your account and confirmation in more detail.

Kind regards,
Steven

MYOB Community Support

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Contributing User FCCamilleri
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Re: Confirmation Code

Thanks Steven. The online confirmation is now working again.
Cheers
Taleb123
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Re: Confirmation Code

Plz I need a confirmation code ASAP i know that your guys are closed over the weekend is there a way I can get it online
MYOB Moderator Steven_M
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Re: Confirmation Code

Hi @Taleb123

 

I see from your account that you have spoken with our phone-based team who have assisted in confirmation of your RetailManager product.


If you do have any further enquiries don't hesitate to post on the MYOB Community Forum again.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Contributing User FCCamilleri
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Re: Confirmation Code

I am experiancing the same problem again.

I have tried to generate the code online, and the page says "Sucessfull" but no confirmation code is provided

 

MYOB Moderator Steven_M
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Steven_M
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Re: Confirmation Code

Hi @FCCamilleri

 

Generally, when you encounter a message saying that confirmation was successfully it means that you have successfully confirmed that company file.

 

Also, with online confirmation, no code is generated from the user's perspective. The system sends the necessary information to us and our systems will return the confirmation code. This happens in the background so the user doesn't see the confirmation code.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Contributing User FCCamilleri
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Re: Confirmation Code

Sorry for confusion. The online confirmation via software is not working. Online via the website, says successful, but no code is provided, so I still do not have access to the software.
Contributing User FCCamilleri
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Re: Confirmation Code

Thank you, its working again this morning

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