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Error - Unable to automatically confirm your company file

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Partner TTC123
1 Post
Partner
Malaysia
TTC123
Partner

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Error - Unable to automatically confirm your company file

Hi

 

I'm currently using MYOB Premier Version 18, release 18.2.0 and Company File ID 11

 

A few days ago, we started to receive the error message for being unable to confirm the company file online. We have checked the internet and server and both are fully operational. Please can you assist to rectify this error? Thank you

1 REPLY 1
MYOB Moderator Hayden_B
5,988 Posts
MYOB Moderator
Australia
Hayden_B
MYOB Moderator

5988Posts

961Kudos

849Solutions

Accepted Solution Solved Solution

Re: Error - Unable to automatically confirm your company file

Hi @TTC123

 

Our systems have detected that you're posting from Malaysia, if you are using the Malaysian release of MYOB Premier you would need to contact ABSS Asia in regards to they would be the ones that have the Activation/Confirmation platform for your software.

 

Here's the link to their website: https://int.abssasia.com

 

That said, if you're using the Australian or New Zealand product I can help. Just let me know.


Cheers,

Hayden
MYOB Product Analyst

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