Failure to Export Journal from Retail Manager to AR

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Experienced Cover User maunderruth
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Failure to Export Journal from Retail Manager to AR

I have discovered that the export from Retail Manager for last Saturday has only partially worked. When checking the log i have the following line of code:

 

Journal Entries:
* Exporting Session Id #1008 (Drawer A) as Cash
Error exporting journals to API: Encountered a validation error (https://ar1.api.myob.com/accountright/6fc304c2-e0e4-4a9f-8f94-be5a4fd937fa/GeneralLedger/GeneralJour...) when adding journal entry: ; BusinessLine_ReceiveableLinkAccountUsed (AccountIdSmiley SadGeneralAccountingEventLine)); CommonRules_DecimalNotZero (AmountSmiley SadGeneralAccountingEventLine))

 

Purchases have come across but the transaction journal is missing. I have tried to reexport but it continues to fail, and shows as ready to export.

 

Any ideas, very perplexed.

 

Thanks in Advance :-)

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MYOB Moderator Neil_M
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Re: Failure to Export Journal from Retail Manager to AR

Hi @maunderruth 

 

If you were encountering an error when exporting to AccountRight using the API, then the first thing to do is to switch the accounting export back to the retail.txt file and try importing that into the AccountRight file. This will give an easier to read import log which can often provide more information than the API log.

 

Given the transaction journal itself is not importing it sounds like there might be an issue with the transaction journal, such as an imbalance or one or more lines having tax figures that don’t balance

Regards,
Neil

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Experienced Cover User maunderruth
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Re: Failure to Export Journal from Retail Manager to AR

Thank you Neil for your help and support, much appreciated :-)

Experienced Cover User maunderruth
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Re: Failure to Export Journal from Retail Manager to AR

Hi,

 

Do I need to change the export back to API as exports are now not working at all??

 

Frustrated.

 

Kind Regards,

 

Ruth

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