Frustrated

[DH10]

6 months ago I had my CC stolen so had to reload a new card to pay monthly MYOB subs, but have had no end of problems, every month they suspend account saying not paid.  Both myself and partner have spend numerous hours on phone waiting and getting MYOB to reload new card details - still not sorted - just wondering if anybody else has had these issues as about to go to Xero as almost had enough.

[Celia_B]

Hi @DH10 

Thank you for your post, I'd like to extend you a warm welcome to the Community Forum, I hope you find it a valuable resource.

I am sorry to hear about your experience. I understand that the situation made you upset. I can definitely look into this for you. Can you please send me a Private Message with this details to assist you further?

• Serial Number 
• Company Name
• The last 4 digit of your Account Number
• Email address
• First and last name of Primary contact

We'll wait for your response. 

Cheers, 

Cel

[Carl_ProSpend]

Hi @DH10 

That's tough to hear that your CC got stolen unfortunately there are limited number of low lifes amongst us that do these things to test us!

As a FYI, my company offers virtual cards which are an excellent alternative to using CC cards for paying software subs and other regular business expenses. 

Reach out to me to learn more.

Carl

[Celia_B]

Hi @DH10 

May I know how you go about this issue? Let me know if you still need further assistance. I'll be happy to assist you. 

Thanks 

Cel