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Incorrect account mapping in advisor

Experienced Partner sambennett
20 Posts
Experienced Partner
Australia
sambennett
Experienced Partner

20Posts

12Kudos

0Solutions

Incorrect account mapping in advisor

I did search for the MYOB advisor board, however it was not in the list.

 

I have a client that is in accountright 2018.4, and when mapping the accounts in the settings, the income account 4-1840 is showing in the asset accounts section.

 

I have checked the account settings in the myob file and it is definitely set up as an income account.

 

On further investigation there was an asset account named exactly the same as an income account eg Preschool Fees. When the name was changed on the income account to Preschool Fees income, the account showed in the correct area to map.

2 REPLIES 2
MYOB Staff Post Em_P
356 Posts
MYOB Staff Post
Australia
Em_P
MYOB Staff Post

356Posts

73Kudos

55Solutions

Re: Incorrect account mapping in advisor

Hi there @sambennett 

 

Thank you for your post.

 

I would be interested to speak to your client on the phone and have a further investigation into this if possible.

I will send you through a Private Message to get some more information and follow up on this post once we have a resolution.



Best Regards,

Em P
MYOB Payroll Support Specialist
Experienced Partner sambennett
20 Posts
Experienced Partner
Australia
sambennett
Experienced Partner

20Posts

12Kudos

0Solutions

Re: Incorrect account mapping in advisor

Thank you I have messaged back- regards Samantha

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