Initialisation Error trying to open client file AccountRight Premier v19.16

[BLG1]

Trying to open client file in AccountRight Premier v19.16 - Initialisation error. Tried this on Windows 2016 server, WIndows 11 and Windows 10- the same error. Contacted with helpdesk- totally hopeless- they are not trained with this product and when I asked to point me to somebody who knows this product I've been told he doesn't have this information. The optimisation of the file didn't helped as well as adwised by helpdesk. 

Helpdesk- did you tried to upgrade this product- we already have multiple products including AccountRight 2023.4 which is the newest- it cannot open this file as there is different extension!!!

Tried all suggestions from the forum -nothing works!

Anybody have a clue what to do with that?

[gavin12345]

Hi @BLG1 

Take a look here.

Regards

Gavin

[BLG1]

No thank you. Something like that should be handled by MOYB support, not paid service. It is clearly programatic issue with the program, not the OS itself.

[gavin12345]

Hi @BLG1 

I and plenty of others agree. I hope they solve it for you.

Regards

Gavin

[Sean_DC]

Hi @BLG1 

Thank you for your post. May I extend a warm welcome to the MYOB Community Forum. I'm sorry about the experience you had. I'll be glad to assist you here moving forward.

I’d recommend uninstalling AccountRight first. Once uninstalled, you will need to delete or rename the program folder on your computer and run the registry cleaner to remove the registry entries for AccountRight. You can locate the AccountRight registry cleaner on our help article Fixing issues uninstalling AccountRight v19. When reinstalling, please ensure that your computer meets the system requirements for your version. You may also disable any antivirus that you have on your computer when reinstalling AccountRight

For further troubleshooting, I would suggest that you do the following for Initialisation Error (on Windows):
 

• Open the System Properties control panel applet (the fastest method is right click Start >> Run >> type 'sysdm.cpl')
• Go to the Advanced tab and click on Settings under Performance.
• Go to Data Execution Prevention >> click Add >> Go to "Myobp.exe" or where you installed AccountRight (this may have a different file name on your end)
• Click OK
   

Please feel free to post again. I'm happy to assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

[BLG1]

Hi,

I've already tried all those solutions as per my original post. 

I've just was able to run it on older laptop without Windows 10 recent updates. 

It seems to be something preventing opening the file in cumulative updates from March onwards.

Thanks

[Sean_DC]

Hi @BLG1 

Thanks for letting me know about that. If you do need further assistance, please feel free to post again.