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February 2016 - last edited January 2018 by Steven_M
We often come across queries from clients who have trouble installing JustInvoices software on a new machine. This article details the steps to be taken to overcome these issues:
Before completing the tasks below, please make sure you're logged in as an administrator on the computer, or a user with administrator privileges.
If you're not sure about this, or any of the steps listed below, you may need the assistance of an IT person.
IMPORTANT: To install and use JustInvoices, you'll need your Serial Number and Registration Number. These were provided to you when you first purchased or registered JustInvoices. If you need this information provided again, please post a message on this forum and one of our MYOB Moderators will be happy to help you.
Here are the steps to follows:
Step 1. Uninstall JustInvoices (If JustInvoices has previously been installed on the machine.)
Programs are uninstalled via your computer's Control Panel as follows:
Step 2. Run the JustInvoices "registry cleaner"
Even though you've uninstalled JustInvoices, there may be some bits and pieces left in your computer's registry which can affect any attempts to reinstall the software. So to be thorough, it's recommended to run a "registry cleaner" to remove these bits and pieces so JustInvoices can be successfully reinstalled.
The registry cleaner will run.
4. When complete, click OK to the following prompt:
5. Restart your computer.
You can now delete the registry cleaner file you saved on your Desktop - you won't need this any more.
Step 3. Temporarily turn off User Access Control (Windows 8, 7 and Vista only)
User Access Control (UAC) is a security feature in Windows Vista and later to prevent unauthorised changes to your computer and its programs. However, this feature can sometimes interrupt the installation of JustInvoices. So, it's best to temporarily turn off UAC and then turn it back on after JustInvoices has been installed.
Step 4. Install JustInvoices
Step 5. Run JustInvoices in "compatibility mode" (Win 8, 7 and Vista Only)
To ensure JustInvoices runs smoothly on Windows Vista and later, it's recommended to run the software in "compatibility mode for Windows XP". This means that even though you're using Windows 8, 7 or Vista, JustInvoices will think it's running on Windows XP.
This is an optional task, but there's no downside to it. It's simply a minor change which has proven to eliminate issues which may otherwise occur.
Here's how to ensure JustInvoices runs in "compatibility mode" each time you use it:
When you first launch JustInvoices you'll be prompted to register the software. Click Yes and enter your Registration Number.
Hope this helps. Do let us know if you need any further assistance with this.