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Kicked out of MYOB when using custom reports

Denniz
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Denniz

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Kicked out of MYOB when using custom reports

Hi all,

 

I am a Dutch user of Accountright 2019.1. Our company has an establishment in Australia and its for us a good way to keep in touch with their accounting department. I have encounterd a problem while using their custom reports. When I try to run one of their custom reports I get kicked out of Accountright directly or I receive the message that Accountright has encountered an error and needs to exit. I have tried to solve this with our IT department, but they couldn't help. Please take a note that I do have the latest version of Accountright and of Framework.

 

Could one of you help me with this problem?

 

Kind regards,

 

Dennis

2 REPLIES 2
MYOB Moderator Steven_M
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MYOB Moderator
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Steven_M
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Re: Kicked out of MYOB when using custom reports

Hi @Denniz 

 

If you run a normal report i.e. not a custom report do you encounter the same situation? If so, my recommendation would be to re-setup that custom report with the company file to see if you are still encountering that situation.


Do let us know how you get on and if you require further assistance.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Denniz
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Denniz

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Re: Kicked out of MYOB when using custom reports

Hi @Steven_M ,

 

Thank you for your reply.

 

I do not encouter the same issues with the normal reports (accounts receivables/payables etc).

I have tried to re-setup the custom report, but I don't think I have the rights to do that.

In the attached picture you can see the adjustments that I can make in the custom report.

 

I guess ill need some further assistance with this issue.

 

Thanks again!

 

Kind regards,

 

Dennis

Adjusting reports in MYOB.PNG
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