MYOB Exo Payroll Update 2022.05 STP Error unable to connect

[Ingawi]

After upgrading our MYOB EXO Employee Information from 2022.02 to 2022.05 

We are unable to connect the STP.

Validation shows SSL certification installation failed.

Software Identifier failed with the message: Getting SID failed. The service returned a status code of 0 with a message [unable to connect]

Have tried: Installed version 4.5 of the .NET Framework from the Microsoft website. 

Still no luck. Please help. 

[Will_H]

Hi @Ingawi ,

Please get in touch with your support partner and request they reinstall the STP Certificate. 

They should be able to either install it for you, or provide you with a file to reinstall it yourself.