OPENING ACCOUNTRIGHT 2023.3 ON WEB BROWSER GIVES ERROR

[ngallah]

I have been trying to access an AccountRight 2023.3 Company File through Open in Web Browser. I end up getting the error message "Something went wrong" and to contact MYOB Support if the issue persists.

Before attempting that, I wondered if anyone was able to give me some advice or direct me to support notes

[Mike_James]

Hi @ngallah , try opening app.myob.com in your browser, and sign in there, then open your file. 

[ngallah]

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@Mike_James wrote:

Hi @ngallah , try opening app.myob.com in your browser, and sign in there, then open your file. 

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Hi Mike, thank you very much for your response.

That is exactly what I did, but everytime I log in I get an error message.

the funny thing is the system logs me in but it can not open the dashboard and the menu, I can only see the logout button.

I really don't know what is wrong

[JSGRAHA]

Same with me. I have been having this problem and no one to talk to at myob.

until now i still cant get through STP phase 2

[Earl_HD]

Hi @Everyone 

Thank you so much for your post and my apologies for the inconvenience, We do recommend clearing up your browser's Cache and try logging from a different browser.  

If the issue persist please don't hesitate to send me a private message and we're happy to assist.
Regards,
Earl