Ostendo - MYOB Bank deposit duplicate

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AccRightNovice
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Ostendo - MYOB Bank deposit duplicate

Good Morning,

I am hoping someone may know what would cause a Bank Deposit from Ostendo to duplicate in MYOB.

I have been using Ostendo-MYOB for over 7 years and have never seen this before.

Thanks

 

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Komal_S
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Re: Ostendo - MYOB Bank deposit duplicate

Hi @AccRightNovice 


Generally, in these types of situations, we would recommend contacting your third-party app provider as the duplicates are generated in the software if the API call is made more than once. 

 

To delete the duplicate bank deposits, please go to Transaction Journal>>Receipts and delete the relevant transactions named "bank deposit" or similar. 

Feel free to post should you have further queries. 

Kind regards,
Komal

MYOB Community Support

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AccRightNovice
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Australia
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Re: Ostendo - MYOB Bank deposit duplicate

Thank you @Komal_S ,

Your answer has given me what I was looking for, I have now deleted the duplicate.

Many thanks Smiley Happy

Kylie

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