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Pay Superannuation errors

Uniquip
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Pay Superannuation errors

I am trying to process the Super Payment for July 2022 but I am getting an error on 3 employees that only relates entries in the first pay run week of the month. 

 

The error is: 'You need to enter a valid employee membership number for this employee"

 

However, subsequent weeks the error does not appear for these same employees.  The error also does not appear for the normal SGC contributions for 2 of the employees, only their Salary Sacrifice entries.

 

Can anyone explain why there is this sporadic error?  Can I record and make the payment with these errors and not risk it getting rejected.

 

Screen shot is uploaded for details.

 

Please help 

 

 

Screenshot 2022-08-22 104446.jpg
5 REPLIES 5
Melisa_D
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Re: Pay Superannuation errors

Hi @Uniquip

 

Thanks for your post. Can you please confirm the super funds ABN and spin/usi numbers for these employees funds so I can take a look into this for you.

Cheers,
Melisa

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Uniquip
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Re: Pay Superannuation errors

Hi Melisa,

 

The Super Fund for all 3 employees is:

 

COLONIAL FIRST STATE - FIRSTCHOICE WHOLESALE SUPER

ABN: 26 458 298 557

SPIN/USI: FSF0511AU/FSF0511AU

 

We have other employees with the same super details - but no errors associated with their records.

 

Thanks

Jodie

Uniquip
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Re: Pay Superannuation errors

Hi Melisa,

 

Did you end up finding a solution/reason for the errors?  I'd like to be able to record the Super for July and move onto the August Super as soon as possible.

 

Thanks

Melisa_D
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Accepted Solution Solved

Re: Pay Superannuation errors

Hi @Uniquip,

 

Thanks for the details. For these employees can you please check that their prefix member number is correct in their card file, for this Spin number FSF0511AU/FSF0511AU please make sure the prefix number is '011'. Once you've updated this, you should be able to process payment to the funds. 

 

Do let me know how you go. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Melisa

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Uniquip
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Re: Pay Superannuation errors

Thank you Melisa - it worked out fine once I changed those details.

 

Kind regards

 

Jodie Taylor

 

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