Super Portal - can't create new member

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Super Portal - can't create new member

Hi all, I am having a matching exception on one of our employees in MYOB Super Portal. I am selecting the file record and click on 'create new member'.

It appears to do nothing for a while, then an 'Accept' button appears next to the 'Create new member' button, but both buttons are dimmed out so I can't actually select either, so I am completely stuck and can't process the file. 

I have reloaded the file twice now, and still have the same result. Anyone had similar or can suggest what is happening?

 

Thanks,

Adrianne

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Trusted Cover User
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Re: Super Portal - can't create new member

All good. Finally worked it out. Had to select the file record then wait long enough for the accept button to appear...

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