Unable to active company file

[RachelM1]

Hi,

I am unable to active the company file online for my AccountRight software.

Could you please assist?

Thanks,

Rachel

[Doreen_P]

Hi @RachelM1 

When you tried to log in to your company file, did you receive any error message? If it's asking for a confirmation code, kindly send me a private message with the following details:

• Serial number
• Name of primary contact and email address
• Business name
• Company File ID (Help > About MYOB AccountRight)
• Company File Code (Help > About MYOB AccountRight)

Best regards,

Doreen