Unable to connect to the online confrimation service

Contributing Cover User PaulyT
5 Posts
Contributing Cover User
New Zealand
PaulyT
Contributing Cover User

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Unable to connect to the online confrimation service

After running an update I am being asked to confirm the account on login. I receive this error message "Unable to connect to the online confrimation service".

Can i get some help please?

2 REPLIES
MYOB Moderator Steven_M
22,978 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

22978Posts

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Accepted Solution Solved Solution

Re: Unable to connect to the online confrimation service

Hi @PaulyT


Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge


Looking at your account, it appeared your company file has become locked and therefore would be unable to confirm online. I have unlocked that company file you and this should allow the confirmation to go through.

Do let us know how you get on and if you require further assistance


Kind Regards,
Steven
MYOB Client Support
Contributing Cover User PaulyT
5 Posts
Contributing Cover User
New Zealand
PaulyT
Contributing Cover User

5Posts

0Kudos

0Solutions

Re: Unable to connect to the online confrimation service

That was quick. All sorted thanks.

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