Unable to open AccountRight Dashboard or Menu on web browser through app.myob.com

[ngallah]

Hi guys, I am experience a very strange circumstance with my myob online file 

I have had one AccountRight online file for a while, which I have been opening it through the Desktop AccountRight application, and also through the web browser at app.myob.com

Few days ago I added another online file for a new company and invited users pretty well. The file works well when it is accessed through the desktop AccountRight application, however when I try to access it through the web, I can log in well, but it can not display the dashboard and the menu as it does with the other company file.

I end up getting an error that I will share its screen short here.

I have contacted MYOB help or support center, they tried and gave me lots of instructions, which I actually did, but nothing worked. They asked me to clean the cache, still nothing works. They thought the file is not confirmed, which I did but still it did not work.

If any one out there, knows where and what the issue is please help me, because I need my clients to open the file on the mobile devices. 

Will appreciate your responce.

Here is the screen shot of the error

[PriyaSelvaraj]

Hi @ngallah,

Thanks for your Post.

Sorry to hear that you are having trouble to open the file via the new dashboard.

I would suggest accessing the web page in incognito mode and do let me know how it goes. 

Also, I can look up your account information to make sure it's all set up right, could I please request for the following below details.

• Last 4 digits of serial number
• Company file name (which is not appearing online)
• Company file name (Which is appearing online)
• Email address:

Regards

Priya Selvaraj