Unbalanced Transaction (Pay bill), and it makes unbalanced balance sheet

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Unbalanced Transaction (Pay bill), and it makes unbalanced balance sheet

I'm using Myob 11+,

first, we have a purchase order (order) and then we paid the amount stated, but then supplier can't send the items so they pay refund to us. When my staff input this refund, i don't know what happen, but this "pay bills menu" goes wrong since it make unbalanced transaction (i suspect that she forgot to input the amount in the "amount received").

The journal as below:

Bank AccountBLANK 
Deposit paid USD500

and it makes my balance sheet unbalances since deposit paid has ben deducted by USD 500 but then the bank hasn't increased yet.

Besides, when i tried to check the bank register, it stated "VOID".

Can you please help me what to do so i can balance the balance sheet?

 

Thank you in advance 

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Re: Unbalanced Transaction (Pay bill), and it makes unbalanced balance sheet

Hi @noerr29 

 

I see your posting from Indonesia. For technical support with your country’s version I recommend reaching out to the local distributor for technical support for your version. For the South Asian releases of MYOB this is ABSS

 

This forum is intended to provide support for the Australian and New Zealand versions. As other country’s versions can differ you would need to speak with the local distributor for technical assistance

Regards,
Neil

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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