Unbalanced Transaction (Pay bill), and it makes unbalanced balance sheet

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
1 Post




Unbalanced Transaction (Pay bill), and it makes unbalanced balance sheet

I'm using Myob 11+,

first, we have a purchase order (order) and then we paid the amount stated, but then supplier can't send the items so they pay refund to us. When my staff input this refund, i don't know what happen, but this "pay bills menu" goes wrong since it make unbalanced transaction (i suspect that she forgot to input the amount in the "amount received").

The journal as below:

Bank AccountBLANK 
Deposit paid USD500

and it makes my balance sheet unbalances since deposit paid has ben deducted by USD 500 but then the bank hasn't increased yet.

Besides, when i tried to check the bank register, it stated "VOID".

Can you please help me what to do so i can balance the balance sheet?


Thank you in advance 

MYOB Moderator
12,391 Posts
MYOB Moderator
MYOB Moderator




Re: Unbalanced Transaction (Pay bill), and it makes unbalanced balance sheet

Hi @noerr29 


I see your posting from Indonesia. For technical support with your country’s version I recommend reaching out to the local distributor for technical support for your version. For the South Asian releases of MYOB this is ABSS


This forum is intended to provide support for the Australian and New Zealand versions. As other country’s versions can differ you would need to speak with the local distributor for technical assistance


MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
Get the conversation started and make a new post Start a Post