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Unbalanced trail balance and balance sheet

Partner Nancy-G
5 Posts
Partner
Australia
Nancy-G
Partner

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Unbalanced trail balance and balance sheet

Hi,

 

I have two MYOB accountright v2013.5.15 files that have unbalanced trial balances and balance sheets. From reading other posts I believe they need to be sent to MYOB to be fixed.  Who do I send them to?

 

Thanks

Nancy

5 REPLIES 5
MYOB Moderator Hayden_B
5,861 Posts
MYOB Moderator
Australia
Hayden_B
MYOB Moderator

5861Posts

911Kudos

821Solutions

Re: Unbalanced trail balance and balance sheet

Hi @Nancy-G 

 

There can be a way to fix it on the front-end before having the file brought in for repair. If you give these steps a try then re-run the report, let us know if this has helped:

 

  1. Navigate to Setup>>Balances>>Account Opening Balances
  2. Find an account with no balances i.e. is showing as 0.00
  3. Add $1 to that balance before selecting OK
  4. Go back into the Account Opening Balances and remove that $1 before selecting OK.
Partner Nancy-G
5 Posts
Partner
Australia
Nancy-G
Partner

5Posts

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Re: Unbalanced trail balance and balance sheet

Thanks Hayden, but that didn't work on either file.

MYOB Moderator Hayden_B
5,861 Posts
MYOB Moderator
Australia
Hayden_B
MYOB Moderator

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911Kudos

821Solutions

Re: Unbalanced trail balance and balance sheet

Hi @Nancy-G 

 

In which case we would need to have these files brought in for repair, I've sent you a Private Message asking for a few bits of details to be sent to an Email Address.

 

You can check your Private Messages by clicking link: Private Message Inbox

Partner Nancy-G
5 Posts
Partner
Australia
Nancy-G
Partner

5Posts

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Re: Unbalanced trail balance and balance sheet

Hi Hayden,

 

I sent you the details you asked for back on the 4th April and have not heard from you and the files are not fixed.  Sorry I haven't followed this up earlier but I've been on holidays.

 

Can you please let me know where this is at.

 

Thanks

Nancy

MYOB Moderator Hayden_B
5,861 Posts
MYOB Moderator
Australia
Hayden_B
MYOB Moderator

5861Posts

911Kudos

821Solutions

Re: Unbalanced trail balance and balance sheet

Hi @Nancy-G 

 

Just checked in with Support and looks like this wasn't set up. I've just passed this to someone directly and asked them to set this up, you should be getting an email from the repair team shortly with the details of the repair.

 

Sorry for the wait.

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