cant renew subscription

[audinary1]

so for some reason my subscription has expired. ive spent days on live chat and on the phone trying to get it sorted as I cant do anything on my data file.

support has emailed me to renew the subscription via my account but there is no 'Renew subscription" option  (see screenshot)

why would my subscription have expired? wouldnt it just keep going until I cancelled it?

please help.

[Isaiah_C]

Hi @audinary1 

Thank you for the post and I'm sorry to hear that you've had this experience. I'm happy to assist you with this. Please send me a Private Message containing the following:

• Serial number
• Business name
• Your full name and email address

Please let me know if you need further help.

Kind regards,

Sai

[audinary1]

Pm sent thanks