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February 2019
February 2019
Hi, I paid super through myob super portal end of Jan but the wrong bank account details were in the Myob super portal so payments declines. Have now changed bank account details in super portal, but when I find the dishonoured super payment I can’t confirm and pay. Everything else it Greta. Can anyone help me with this ? Thanks
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February 2019
February 2019
HI @abc-def
One way that you could get around this would be to create a new contribution file from your program and upload that to the super portal. As this would be a new contribution it should be able to be submitted through the super portal. Unlike the dishonoured contribution this is a fresh contribution and should be able to be submitted without issue
Regards,
Neil
MYOB Community Support
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February 2019
February 2019
Hi Neil, Should I delete the dishonoured items in myob super before I download Items again ?
February 2019
February 2019
Hi @abc-def
To avoid confusion you can delete the contribution in the MYOB Super Portal. That said this isn’t mandatory and having the old dishonoured contribution still within the Super Portal shouldn’t have any bearing on the newly uploaded contribution, even though it’s the same contribution information
Regards,
Neil
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
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