Accountright plus 19 - Need administrator password reset

Contributing Cover User DavidB80
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Contributing Cover User
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DavidB80
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Accountright plus 19 - Need administrator password reset

Our client setup their AccountRight Plus 10 years ago, and their book-keepers have changed many times. No one kept the administrator password.  How do I arrange to upload their file to MYOB so you can remove the password for them?  They have current maintenance with you.

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MYOB Staff Post Boyd_M
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Boyd_M
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Re: Accountright plus 19 - Need administrator password reset

Hi @DavidB80

 

Admin password removal for AccountRight Classic file come under the banner of Data File Repair.

 

If you could please reply to the private message I've sent you, I will be happy to initiate this process for you. To view this message, simply select your user icon at the top of this page and then click on the small envelope button.


Kind regards,
- Boyd
MYOB Client Support
Contributing Cover User DavidB80
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Contributing Cover User
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DavidB80
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Re: Accountright plus 19 - Need administrator password reset

Please excuse my lack of knowledge but where do I find this 'private message' you sent me please?  Only thing I received was an e-mailed quote for the work from donotreply@myob, so I can't reply to that one.

MYOB Staff Post Boyd_M
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Boyd_M
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Re: Accountright plus 19 - Need administrator password reset

Sorry for the confusion @DavidB80 .

 

The private message is a function on this forum. If you click on your user icon at top of this screen (in your case the pale face within a circle), a grey interface bar will appear on the right on screen. From there, you select the envelope button.

 

Separately I did send you a quote regarding the pricing for DFR. I can see how that could have thrown you.


Kind regards,
- Boyd
MYOB Client Support
Contributing Cover User DavidB80
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Contributing Cover User
Australia
DavidB80
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Re: Accountright plus 19 - Need administrator password reset

I tried that yesterday thinking that might be it, (and have just gone there again today).  It says: You have no private messages. 

MYOB Staff Post Boyd_M
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MYOB Staff Post
Boyd_M
MYOB Staff Post

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Re: Accountright plus 19 - Need administrator password reset

Hi David

 

I'll attempt to contact you directly and we'll get a DFR organised.


Kind regards,
- Boyd
MYOB Client Support
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