Back Up Not Working

[attheoffice]

My back up is not working.  My file is in the cloud and I recently had some work done by 0800 MYOB help for an issue I was having.  Issue is fixed but ever since then my back up has not worked.  Message says S Drive cannot be found (my S Drive can be found by rest of my computer).  I have tried choosing a new/different directory path but it still doesn't work.  Any ideas on where to re-set this back up process?  Or any ideas at all?

[KattC]

Hello @attheoffice 

Currently your file is in a checked out state, can you please try check it back in and delete the following files in the folder called cache: 

C : Drive>>Users>>{name you are logged in as}>>AppData >>Local>>MYOB>> AccountRight>> 201X.x >> XX>>Cache 

Once you have done that can you CUT and PASTE on the desktop the files in this location?

 C>Users>>{name you are logged in as }>>AppData>> Local>>MYOB>> AccountRight>> Offline>>sync

Please note that app data is a hiddeen folder, to unhide it click here  and the XX.X is your version locketed in Help>>About AccountRight.

Once you have done all that can you please try to back up now? 

Looking forward to hearing from you.

Kind regards,

Kat 

Client Support 

[attheoffice]

Hi - sorry it's taken me a while to  have a look at this again.  My on-line file says that I am checked in.  I have tried to check out and then check in again but it won't let me check out either.  It just says "your file is being synchronised - please wait" this then goes on idefinitely.  It is the same when I do a back up - it looks like it is doing something but it just sits at the same level of green/progress.  I have even tried leaving it at the end of the day but it doesn't ever finish the back up successfully.

Can you please have a look at my file on-line and try and fix it from your end?  Maybe you will need to phone me so I can log out while you have a look?

Thanks
Rebecca

[Sebastien_D]

Hey @attheoffice,

Thanks for your reply.

Have you tried cancelling the current sync or manually syncing? What options are you given in the top toolbar File menu? Once we can unsync the file and resync it manually then we should be able to create backups and sign online and offline successfully.

We also have a Support Note that goes through this on our website - Synchronising an online AccountRight company file.

Please let us know how you go as we are happy to assist further.

[attheoffice]

Hi - thanks for that.  I will try those things.  I have taken my file out of the cloud because of issues.  And have managed to get my back up working.  Will keep this link on hand in case it happens again in the future.

[Steven_M]

Hi @attheoffice

Fantastic, that is great to hear that you have managed to get your backup working. If you do have any further enquires don't hesitate to post on the MYOB Community Forum again.