Bank feed no longer working

[DB6]

Hi there

We recently added a new company file so now have 2 companies. I have just realised that bank feeds for the original company file have stopped working. When I go to add again I get this message:

Please fix the following problem(s): A company data file must be selected on your application. (internal error ID: 10004):

This is incredibly frustrating as it should never have been stopped in the first place.

How do I get this resolved please?

I am not ringing the support number as I just did that about another issue and the person was very unhelpful and told me to contact the ATO. When I asked what that was she said the Australian Tax Office.  Firstly I am in New Zealand and secondly the issue I was having was MYOB related and needed support from MYOB not any tax office. Managed to sort it myself in the end.

Can you please advise re bank feed issue asap.

It would be really helpful to have a contact person in New Zealand!

Thanks

Debbie

[CloverQ]

Hi @DB6 

Sorry to hear you are having trouble with bank feeds. So that we can check it for you, could you please send me a private message with the following details:

- Serial number of the original company file, and the file name

- Serial number of the new company file (if different)

- Last 4 digits of the bank account/credit card number that bank feeds is set up for

- Date of the last bank transaction received for this account

You can do so by mouse over my avatar and choose 'Send a message'.