Partner Zone

Can't email invoices..

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
CHPlmg
4 Posts
Cover User
New Zealand
Cover User

4Posts

0Kudos

0Solutions

Can't email invoices..

I can't email invoices anymore. 

When I click 'send' I get an error message and have to close.

I've recently upgraded to windows 11 and am using Account Right 2020.2

Any suggestions please?

 

6 REPLIES 6
Komal_S
MYOB Moderator
7,988 Posts
MYOB Moderator
MYOB Moderator

7,988Posts

697Kudos

1,132Solutions

Re: Can't email invoices..

Hi @CHPlmg 


If you're still experiencing this problem, can you please attach a screenshot of the error so we can investigate this further? 

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

CHPlmg
4 Posts
Cover User
New Zealand
Cover User

4Posts

0Kudos

0Solutions

Re: Can't email invoices..

Screenshot (1).pngScreenshot (1).png

CHPlmg
4 Posts
Cover User
New Zealand
Cover User

4Posts

0Kudos

0Solutions

Re: Can't email invoices..

Screenshot attached if you can tell anything from it.

I have sent the Error Reports in each time it has happened as well..

Komal_S
MYOB Moderator
7,988 Posts
MYOB Moderator
MYOB Moderator

7,988Posts

697Kudos

1,132Solutions

Re: Can't email invoices..

Hi @CHPlmg 


Please click on "View error details" on this window, and attach the log that gets generated to this post. That log will have detailed information regarding the crash as the error window doesn't have enough details. 

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

CHPlmg
4 Posts
Cover User
New Zealand
Cover User

4Posts

0Kudos

0Solutions

Re: Can't email invoices..

Hi Komal, Error Log attached,

thanks, Chris.

 

AccountRight Application Error Report
=====================================
Application Version: 2020.2.23.8701
Application File Version: 2020.2.23.9038
Incident Id: df4b3a1a-83f2-470b-827b-275d68ab0829
Time: Tuesday, March 15, 2022 6:27:26 PM

Code:
System.InvalidCastException


Message:
Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: Interface not registered (Exception from HRESULT: 0x80040155).


Stack Trace
----------------------------------------
1 : System.InvalidCastException
----------------------------------------
System.InvalidCastException: Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: Interface not registered (Exception from HRESULT: 0x80040155).
at mscorlib!0x06004227!System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
at Microsoft.Office.Interop.Outlook!0x06002365!Microsoft.Office.Interop.Outlook.ApplicationClass.CreateItem(OlItemType ItemType)
at Huxley.MsOffice.Integration!0x06000078!MYOB.Huxley.MsOffice.Integration.OutlookEmail.OutlookEmailProvider.SendMessage(String emailAddresses, String subject, String body, EmailResourceType resourceType, String documentNumber, IEnumerable`1 attachments) +0xf7
at Huxley.UI.Controllers!0x0600110d!MYOB.Huxley.UI.Controllers.Helpers.EmailHelper.SendEmail(String to, String subject, String body, String pdfFileName, EmailResourceType resourceType, FormTemplateDefinition formTemplateDefinition, FormPrintingParams formPrintingParams, IEnumerable`1 attachements, Nullable`1 entityUid, LayoutType layoutType, String documentNumber) +0xd0
at Huxley.UI.Controllers!0x06002016!MYOB.Huxley.UI.Controllers.SalesAndPurchases.SendEmailController.SendEmail(String emailAddress, String subject, String message, IEnumerable`1 attachments) +0x6c
at Huxley.UI.Controllers!0x06002015!MYOB.Huxley.UI.Controllers.SalesAndPurchases.SendEmailController.SendEmail(String emailAddresses, String subject, String message) +0xb
at Huxley.UI.Forms!0x06002522!MYOB.Huxley.UI.Forms.SalesAndPurchases.SendEmail.<OnOkClicked>b__22_0() +0x0
at Huxley.UI.Forms!0x060031dd!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.PerformAction(Action methodToPerform) +0x16
at Huxley.UI.Forms!0x06002502!MYOB.Huxley.UI.Forms.SalesAndPurchases.SendEmail.OnOkClicked(ButtonClickedArgs args) +0x48
at Huxley.UI.Forms!0x06002ec5!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.CallButtonClicked(Action`1 execute, ButtonClickedArgs args, String buttonText) +0x12
at Huxley.UI.Forms!0x06002e3f!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.btnOk_Click(Object sender, EventArgs e) +0x30
at System.Windows.Forms!0x06000e1d!System.Windows.Forms.Control.OnClick(EventArgs e) +0x19
at DevExpress.XtraEditors.v17.1!0x06000d4f!DevExpress.XtraEditors.BaseButton.OnClick(EventArgs e) +0x2e
at DevExpress.XtraEditors.v17.1!0x06000d48!DevExpress.XtraEditors.BaseButton.OnMouseUp(MouseEventArgs e) +0x1d
at System.Windows.Forms!0x06000f04!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0x184
at System.Windows.Forms!0x06000f14!System.Windows.Forms.Control.WndProc(Message& m) +0x62c
at DevExpress.Utils.v17.1!0x06002708!DevExpress.Utils.Controls.ControlBase.WndProc(Message& m) +0x2e
at DevExpress.XtraEditors.v17.1!0x06000256!DevExpress.XtraEditors.BaseControl.WndProc(Message& msg) +0x0
at System.Windows.Forms!0x0600572a!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0
at System.Windows.Forms!0x0600572d!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e
at System.Windows.Forms!0x06002df3!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25
==========
MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1
MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1
MODULE: Huxley.MsOffice.Integration => Huxley.MsOffice.Integration, Version=2020.2.23.8701, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:b41f64eebc3e423da9bcf7f6853a11b2; A:1
MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2020.2.23.8701, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:52f82c55e52545af8971aedb882c9c63; A:1
MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2020.2.23.8701, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:df3ad15434664aef918a03563394a253; A:1
MODULE: Microsoft.Office.Interop.Outlook => Microsoft.Office.Interop.Outlook, Version=15.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c;
MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:3580705f3f48422abfe7262f8586dcb8; A:2
MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:43eb03968e784a6cae5757b9b473b959; A:1

----------------------------------------

Komal_S
MYOB Moderator
7,988 Posts
MYOB Moderator
MYOB Moderator

7,988Posts

697Kudos

1,132Solutions

Re: Can't email invoices..

Hi @CHPlmg 

 

The error log mentions this specific error, " System.InvalidCastException: Unable to cast COM object of type 'Microsoft.Office.Interop"

 

Generally, this error means that when a program such as AccountRight asks which version of Outlook is installed, the wrong version is being reported back, causing a communication problem and errors between the programs. This can happen when different versions of Office may have been previously installed on the computer, and components/values are left behind.

 

There is a range of interop errors, these most often are fixed by one of the following:

 
1. Quick Repair office. (any missing files should be added back), if it doesn't work, move to the next step.
2. Re-install Microsoft Outlook. ( If this doesn't work either, please follow the next step).
3. Re-Register DLL files and Check/Fix Registry Keys (there are 3 to complete)

Step 3 would require an IT Professional as its an environmental issue, with windows having missing or incorrect information and this help article has similar instructions which might help: 

https://webmakers.co.nz/interface-not-registered-exception-from-hresult-0x80040155-microsoft-office-...

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post