Cant confirm company file by phone or online

[mausle]

Hi there, this year when I go to confirm my company file, the provided phone number is "no longer in use" but the online option won't connect. Can you help?

[SamaraM · Accepted solution]

Hi @mausle 

Online Confirmation can be impacted by settings on your computer. If you are on an older Operating System and/or running an older version then we do recommend reviewing the settings on your computer - the TLS settings. Check out the What happens when confirmation isn't working? section of Activation and Confirmation of company files guide for information on that process.

Should you still be unable to confirm then do send me a Private Message on this Forum with the following information:

• The type of product - Is it AccountRight or another software?
• The serial number of the product -  Setup>>Company Information
• The company file ID - Help>>About
• The version of the software you are using - Help>>About
• The Company file code (If relevant)

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.