Complaint

[hirem69]

My accounts DONT balance i.e. net assets do not equal equity. I have contacted MYOB regarding this 2 months ago - they got me to upload my accounts....i have called them twice but stilll they are not fixed. Evidently this was caused by an update.

Now I have another  problem - for some bizzare reason inventory changed value during the day (values 40 x higher) which screwed up account balances. Again I was promised a solution - again now solution. As a result I had to recreate an "item" so I could carry on transacting business.

I have been with MYOB for 13 years...the first 13 were great, last 2 years have been a series of problems....its hard to get through, accounts dont balance (????) and now inventory.

I dont know what to do now.

[Suja_P]

Hi @hirem69,

I'm very sorry to hear about the issues you are experiencing with your AccountRight data file. 

I understand our Data File repair team have been in contact with you, and you've since provided additional information to them. They will get back to you once they have more information on the matter.

We appreciate your patience in the meantime and apologies again for the inconvenience.

[hirem69]

NOT SOLVED!!!

There are 2 errors - one was solved - the other one has not been sorted.

The other issues is that teh file that has been "fixed" is 2 months old...so Iits useless until I fix the current version. I requested this but am still waiting.

[Suja_P]

Hi @hirem69,

We understand this matter is yet to be resolved. 

Our Data File Repair team will be in contact with an update tomorrow. We appreciate your patience in the meantime.