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Confirm Company problem, please help

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glennlee
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Confirm Company problem, please help

“ We had an error with an invoice in that the payment for an open invoice was incorrectly processed through the Bank Module and not through Sales
We corrected it and the ledger is now correct but in the sales module the invoice is showing as Open and reporting in the Aged Receivables.
How can I change the invoice from Open to Closed without going through the Bank module? ”

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Dee-Workman
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Re: Confirm Company problem, please help

Hi @glennlee

 

The transaction through the bank command centre (being the incorrect one) would need to be either deleted or reversed.  If reversed this would create a debit and credit in the bank for the same amount which you would tick and they would contra each other out to zero.  If deleted the payment would no longer show in your bank reconciliation but would appear back in your bank feeds (if you are using bank feeds).

 

Then you would need to process the payment in the Sales Command Centre as a receive payment or off your bank feed as a receive payment and applied to the customer card. This would then create a deposit in your bank reconciliation and that invoice would then be closed, if paid in full.

glennlee
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Re: Confirm Company problem, please help

“You advise that the original transaction should be amended or deleted
However because it was processed from Cash drawer I cant delete or change a transaction from the Cash Drawer”

Dee-Workman
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Re: Confirm Company problem, please help

Hi @glennlee

 

Which software and version are you using please?

glennlee
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Re: Confirm Company problem, please help

The software is
Account Right 2015.1- online

Sebastien_D
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Re: Confirm Company problem, please help

Welcome to the Community Forum @glennlee, we hope you find it beneficial for your MYOB queries.

 

What do you mean by not being able to delete or amend it because of the cash drawer? Are you able to elaborate on this? Please provide screenshots if you feel necessary.

Please let us know how you go as we are happy to assist further.

Kind Regards

Sebastien
MYOB Client Support


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glennlee
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Re: Confirm Company problem, please help

 

When you queried why I had not been able to change or delete an entry from cash drawer, I have given further thought to this, and now find that using “Edit/Reverse Deposit transaction”- that although the entry is not reversed a credit is created and offset against the original entry

This has allowed me to then correct the original transaction by processing it through “Sales/Receive Money”

My problem is now resolved-Thank you for your assistance

 

Sebastien_D
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Re: Confirm Company problem, please help

Hey @glennlee,


Thanks for your reply.

 

Awesome to hear you were able to get it all resolved. We appreciate your patience for getting back in contact with us and advise to not hesitate to contact us again if you have further queries.

Kind Regards

Sebastien
MYOB Client Support


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