Disgusting Customer Support

[Tracey_H]

Hi @In2Solutions 

I've passed this information onto the finance team. I'll update you when I have more information.

[Tracey_H · Accepted solution]

Hi @In2Solutions 

The finance team have advised me that the refund was successful. If a card is cancelled or a refund bounces we receive an error from the bank, in your case the refund is showing as approved by your bank.

If you have not received the refund the finance team have requested that you speak to your bank and send confirmation from your bank so that this can be escalated. You can send that confirmation by private message.

[In2Solutions]

ANZ have confirmed because the card was blocked the transaction would have been reversed.  I have checked and it is still not in my account.  I will message you a screen shot of their reply

[In2Solutions]

So I can't message - apparently I have reached some limit lol.

Up shot is - I do not have the money. ANZ say the money would have been reversed.  SOMEONE needs to actually sort this out!  I'm getting really tired of all the BS. If you want a screen shot of the mail then send me an email address otherwise refund the money you took from my account.  I'm happy for accounts to ring me as well... 

[Yanike_S]

Hi @In2Solutions 

When you receive a message that you received a limit when trying to private message us, I recommend clearing your browser data and trying again. 

[Tracey_H]

Hi @In2Solutions 

I've received your private message, thanks for sending that information. I've passed it on to the Finance team and will update you when I have more information.

[In2Solutions]

Now resolved. Thank you.