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Disgusting Customer Support

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In2Solutions
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Disgusting Customer Support

I need to know how to log a formal complaint. 

 

I canceled my subscription a month ago - spending an hour on the phone to cancel it.  Yesterday I noticed that another payment was coming out of my account and again I phoned MYOB - no joy.  I checked the account today and the payment has come out.  I've tried to phone again and have been told to ring again (yes number 4) - apparently, they cannot deal with the issue. Also of interest is the card they used was EXPIRED!  I am furious and would like to know how I lodge a formal complaint.  

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Tracey_H
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Re: Customer Service

Hi @In2Solutions 

 

I'm sorry to hear about this. If you wish to lodge a complaint you can do so via the Feedback & Complaints channel on the Contact us page on our website.

 

So that I can look into your subscription cancellation can you please send me the last FOUR digits of the serial number.

Cheers,
Tracey
Previously @bungy15

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In2Solutions
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Re: Customer Service

Hi,

 

It is 2648.  I am on the phone with them again!  He is saying they will cancel and reverse.  Hopefully they will.

Tracey_H
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Re: Customer Service

Hi @In2Solutions 

 

Sorry but can I get you to send me the full serial number and primary email address in a private message. The serial number ending in #2648 isn't linked to your Forum log in email.

 

Once I have that I'll be happy to check the cancellation is actioned.

Cheers,
Tracey
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In2Solutions
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Re: Customer Service

2 weeks later - still no refund.  I got a credit note last week - where is the refund?

Tracey_H
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Re: Customer Service

Hi @In2Solutions 

 

So that I can look into this for you I will need you to send me the full serial number and email address by private message.

Cheers,
Tracey
Previously @bungy15

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In2Solutions
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Re: Customer Service

I sent it to you yesterday . Please update me when I will have a refund.  I have also email support twice with no response what so ever.  This is beyond a joke now.

Tracey_H
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Re: Customer Service

Hi @In2Solutions 

 

Apologies for not updating you. I have raised a ticket with our finance team and am waiting for a reply. I've just escalated that ticket and will update you as soon as I have information.

Cheers,
Tracey
Previously @bungy15

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Tracey_H
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Re: Customer Service

Hi @In2Solutions 

 

The finance team have advised me that the refund was paid to the credit card on your account on the 06/05/2022.

 

Please let me know if you need further help.

Cheers,
Tracey
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In2Solutions
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Re: Customer Service

Hi,  Well that card was a debit card and it has not appeared in my account.  I had to cancel the card in order to stop further payments.  I think they need to talk to the bank as I do not have it.

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